A new age demands a new type of agency or consultancy, and that is exactly what DigitalMud is.

We are here to help you thrive in the new online world, where everyone has an opinion and the web moves at the speed of thought.

It’s potentially overwhelming, but with our guidance and support you will embrace social media (or web2.0) to make it a profitable, every day part of your business.

What makes DigitalMud so different is that everything we do is data driven – and that data comes directly from your customers, regardless of whether they are ex, current or potential. By working with cutting edge technology partners we mine the web for mentions of you, your products and your competitors to build a rich picture and sentiment map of your business.

With that “network mapping” or “online conversation audit” complete we can then deliver insight rich training, help you strategise and then implement new, measurable initiatives. We make sure that everything we do is measurable so that you know what your return is.

Where other agencies might simply look at the world in terms of marketing, PR or even web design, we prefer to focus on how you can better serve your customers by using social media. While it’s nice to talk in board meetings about awareness of your brand being raised, how much nicer would it be to able to talk about the positive return from new customer service channels that are also managing to increase people’s brand awareness?

At DigitalMud you might have noticed there is a strong Australian connection – our plan is to inject some Aussie sunshine into the UKʼs customer service record by offering insight and expanding capabilities.

Have a conversation with us, and we’ll help you have a profitable conversation with your customers.